Shipping & Deliveries
How long will it take for my order to arrive?
Delivery timeframes vary depending on your shipping destination and selected shipping method. All delivery estimates begin once your order has been fulfilled from our warehouse and are provided as a guide only. For the latest country-specific shippin
Do you offer express shipping?
Yes, express shipping is available for selected regions and will be displayed at checkout where available.
Do you offer same day delivery?
Yes, same day delivery is available to selected postcodes across the Gold Coast for $19.99 AUD.Orders must be placed before 9:30am local time to be eligible. Same day delivery availability will be confirmed at checkout.Eligible postcodes. 4209, 4210,
How long does it take my order to dispatch?
We aim to fulfil all orders in 1-3 business days. Please note: delays may be encountered during sale periods. If there is a delay in your order leaving our warehouse, we will reach out to you!
Where do you ship from?
All orders are fulfilled from our Australian warehouse.
Where do you ship to?
We ship worldwide. Available shipping options and delivery timeframes will be displayed at checkout based on your location. For more information, please visit our Shipping page.
Will I need to pay duties or taxes?
Duties and taxes may apply depending on your destination country and are calculated based on your order value and local customs regulations. For some destinations, these charges are included in the product price or collected at checkout. If they aren
I've entered the wrong shipping address — what should I do?
You can update your shipping address within 30 minutes of placing your order via the order confirmation page. Once this 30-minute window has passed, you’ll no longer be able to make changes yourself. If you still need to update your address, please c
How do I track my order?
Once your order has been fulfilled, you'll receive a shipping confirmation email with your tracking link. You can also track your parcel via our Track Your Order page.
My tracking says delivered but I haven’t received my order.
Please check any safe places, parcel lockers, reception areas, and with other household members first. If you still can't locate your parcel, file a claim with the shipping carrier and forward their correspondence to our Customer Care team. You shoul
Will my parcel be left somewhere safe or taken to the post office?
If delivery cannot be completed, your parcel may be redirected to a local collection point, post office, or parcel locker depending on the courier's delivery process.
Will my parcel be left or go to the post office?
We recommend making sure to nominate a safe and secure delivery location when you place your order!If no safe place is available, or if the parcel requires a signature, it may be redirected to your local post office or collection point.Each carrier a
What shipping couriers do you use?
Australia:. Australia Post for express and standard delivery within Australia. StarTrack for same day delivery for selected Gold Coast postcodes. Rest of World:. NZ Post, DHL Express, DHL Standard Ecommerce, Canada Post. Shipping carriers vary depend
My parcel has been returned to sender — what should I do?
If your parcel is returned to sender, you'll receive a store credit for the value of the returned items, less any applicable return-to-sender fees. Your store credit will be emailed to the address used to place your order once the parcel has been rec
Do you ship to military addresses?
Unfortunately, we are unable to deliver to military addresses at this time. Please provide an alternative residential or business address when placing your order.
EU Right of Withdrawal
If your order is being delivered within the European Union, you have the right to cancel your purchase within 14 calendar days of receiving your order without providing a reason. This is your statutory Right of Withdrawal. To exercise this right, you
I think my parcel has been lost in transit, what should I do?
If you believe your parcel has been lost in transit, please contact the shipping carrier as soon as possible to lodge an investigation. Once the carrier has confirmed your parcel is lost, please forward their correspondence to our Customer Care team