How long does it take my order to dispatch?
We aim to dispatch all orders in 2-3 business days.Please note, delays may be encountered during sale periods. If your order is delayed we will reach out to you!
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Shipping & Deliveries
How do I track my order?
Once your order has been placed, you will receive a confirmation email with your order details.Once your order has been picked and packed by our warehouse team you will receive an additional email with a tracking number and a link to our tracking pag
My parcel has been returned back to you, what should I do?
If your package is returned to us, in accordance with our policy, we will issue you with a store credit less the return to sender shipping fees and any applicable import or tax charges once we receive your order.
I think my parcel has been lost in transit, what should I do?
If you believe your package has been lost in transit please contact the shipping carrier at your earliest convenience.Once deemed as lost please send through the correspondence to our customer support team here, for further assistance.
I've entered my shipping address in wrong, what should I do?
Please reach out to our Customer Support team here as soon as possible with the details of the correct address!If your order hasn’t been shipped we will happily change your address for you!If your order has been shipped, unfortunately we won't be abl
Where do you ship from?
We ship all orders from our warehouse located in QLD, Australia.
Will my parcel be left or go to the post office?
We recommend making sure to nominate a safe and secure delivery location when you place your order!If no safe place is available, or if the parcel requires a signature, it may be redirected to your local post office or collection point.Each carrier a
My parcel is showing as delivered but it hasn't been delivered
If your tracking shows the parcel as delivered but you’re unable to locate it, please first check all possible safe places around your property, with neighbours, or at any front reception/mailroom areas.If you're still unable to locate the parcel aft
What shipping couriers do you use?
Australia:. Australia Post - Standard and Express Shipping. StarTrack - Same Day delivery in selected areas. Rest of Worls:. NZ Post, DHL Express, DHL Standard Ecommerce, Evri, Royal Mail