Shipping & Deliveries
How do I track my order?
Once your order has been placed, you will receive a confirmation email with your order details. Once your order has been picked and packed by our warehouse team you will receive an additional email with a tracking number and a link to our tracking pa
Where do you ship to?
We offer worldwide shipping, excluding Russia at this time due to carrier limitations. For Australia and rest of world, shop our worldwide site (right where you are!). Any orders within the United States are placed on our US site here.Any orders with
What shipping couriers do you use?
Shipping couriers vary and are assigned upon your order being dispatched from our warehouse. Australia:. Australia Post for express delivery within Australia. StarTrack for same day delivery for selected Queensland postcodes. Rest of World:. NZ Post,
Important Update: Shipping to Gulf Countries
Due to recent events and airspace closures impacting international deliveries, we are currently only able to ship to certain countries via Express shipping.The countries affected are:UAEBahrainIraqJordanKuwaitLebanonOmanQatarSaudi ArabiaOngoing globa
How long does it take my order to dispatch?
We aim to dispatch all orders in 2-3 business days. Please note: delays may be encountered during sale periods. If there is a delay in your order leaving our warehouse, we will reach out to you!
Can I upgrade my shipping method once my order is placed?
We are unable to make changes to your order once it's placed so please double check your details and preferred shipping method before you submit your order! For more information on shipping and delivery timeframes, please refer to our shipping page.
My parcel has been returned back to you, what should I do?
If your package is returned to us, in accordance with our policy, we will issue you with a store credit less the return to sender shipping fees and any applicable import or tax charges once we receive your order.
I think my parcel has been lost in transit, what should I do?
If you believe your package has been lost in transit please contact the shipping carrier at your earliest convenience.Once deemed as lost please send through the correspondence to our customer support team here, for further assistance.
I've entered my shipping address in wrong, what should I do?
Please reach out to our Customer Support team here as soon as possible with the details of the correct address!. If your order hasn’t been picked and packed we will do our best to update your shipping details. If your order has been shipped, unfortun
Where do you ship from?
We ship all orders from our warehouse located in Queensland, Australia.
Will my parcel be left or go to the post office?
We recommend making sure to nominate a safe and secure delivery location when you place your order!If no safe place is available, or if the parcel requires a signature, it may be redirected to your local post office or collection point.Each carrier a
My parcel is showing as delivered but it hasn't been delivered
If tracking shows the parcel as delivered but you’re unable to locate it, please first check all possible safe places around your property, with neighbors, or at any front reception/mailroom areas. If you're still unable to locate the parcel, we reco