EU Right of WithdrawalUpdated 5 months ago

If your order is being delivered within the European Union, you have the right to cancel your purchase within 14 calendar days of receiving your order without providing a reason. This is your statutory Right of Withdrawal.

To exercise this right, you must submit your request through our dedicated EU Withdrawal Portal within 14 calendar days of delivery. Once your request has been received, we'll confirm it and provide instructions for returning your item(s).

Once your return is in transit, your refund for the item value will be processed to your original payment method, less any applicable pre-paid return shipping costs. We require you to provide proof of postage to complete the return process.

If your withdrawal request is submitted outside the 14-day statutory period, it will not be eligible for a refund. However, you may still be eligible for store credit under our standard Returns Policy.

To submit your EU Right of Withdrawal request, please use the portal below:
https://portal.refundid.com/stores/outcast-au/eu-withdrawal-request