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What is your return policy?
We offer a 30-day return policy from the delivery date for eligible items. Approved returns are issued as store credit, less the applicable return shipping fee. We do not offer refunds for change of mind or incorrect sizing. To be eligible for a retu
How do I return an item?
To submit a return, use the Returns Portal linked on our Returns page. Items must meet our return conditions to be eligible for return.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.
Can I return a sale or markdown item?
Items marked as Final Sale are not eligible for return unless faulty. Final Sale products are identified on the product page and at checkout.
How long do returns take to process?
Once your return has been received, processing usually takes 3–5 business days. You'll receive an email confirmation once your return has been completed.
Why did I receive store credit instead of a refund?
Eligible returns are processed as store credit in line with our Returns Policy. Refunds are generally only provided for genuine manufacturing faults or where required by law.
Does store credit expire?
Store credit is valid for 12 months from the date of issue. Your expiry date is shown in your store credit email and we’ll send you a reminder before it expires. Once expired, store credit can’t be reactivated.
How do I access my store credit?
Your store credit will be emailed to the same email address used to place your order. If you can't locate your store credit email, please contact our Customer Care team for assistance.
Why is my store credit less than my order total?
Return shipping costs are deducted from your store credit once your return is lodged. Your final store credit amount reflects the value of the returned items, minus applicable return shipping fees.
My return label didn't generate.
If your return label did not generate after completing the return process, please contact our Customer Care team and include your order number and a screenshot of the issue.
Can I return items from multiple orders in the same parcel?
Yes. However, each return must be lodged individually before sending the items back. Please contact our Customer Care team with your order numbers so we can ensure your returns are processed correctly.
I think my item has a fault.
We're sorry to hear your item isn't perfect. Please lodge a return and select "Damaged item", then upload clear images of the fault with the swing tags attached. Our team will assess your claim and contact you with next steps within 1–3 business days
I received the wrong item. What should I do?
If you received an incorrect item, size, colour, or style, please contact our Customer Care team with your order number and clear photos of the item so we can assist further.
What currency is my store credit?
All worldwide store credits are issued in AUD, but the amount will automatically convert to your local currency at checkout.
What happens if my return is rejected?
Returns that do not meet our return conditions may be rejected and will not be eligible for store credit or a refund. As our returns facility is unable to ship rejected items back to customers, rejected returns cannot be returned and may be disposed
EU Right of Withdrawal
If your order is being delivered within the European Union, you have the right to cancel your purchase within 14 calendar days of receiving your order without providing a reason. This is your statutory Right of Withdrawal. To exercise this right, you