Returns

What is your return policy?

We offer store credits for all full priced items, returned within 30 days of delivery. Please note;. - Item/s must be returned in their original condition, unworn with tags attached, unwashed and no perfume residue. - All swimwear & lingerie must be

Help me submit my return!

Have an item to return? Visit our returns portal here. Need help?. Try these troubleshooting tips to help you lodge your return;. 1. Confirm you are on the correct Returns Portal. Australia and Rest of World Customers : Here. United States and Canadi

My return label didn't generate.

If you’ve completed your return but the label won’t generate, please reach out to our Customer Support team here.

When will my return be processed?

Once your return has been received at our warehouse, our team will process your request and email the store credit.Once received at the warehouse, return requests are completed within 3–5 business days (be sure to check all spam and junk folders just

How do I access my store credit?

Your store credit will be emailed to you via the same email address you used to purchase and return your Outcast order.Lost your store credit email? Don't worry, we can resend this to you. Reach out to our Customer Support team here, so we can help!

What do I do if I received a faulty or damaged item?

If you have received an item and you believe there may be a fault, please submit this via the Outcast Returns Portal here. Our team will review your request and get back to you within 3-5 business days.

Can I return a sale or markdown item?

All markdown and sale items are considered final sale and are not eligible for return.

Can I make an exchange?

We don't offer exchanges, but you can submit a return request and use your store credit to pick another product, size, or colour that suits you best. Some Outcast styles can be extremely popular so to avoid missing out, we recommend shipping your ord

Can I return items from multiple orders in the same parcel?

Please notify our Customer Support team here, with the order numbers and items you’re returning together to ensure all returns are properly processed. Remember, all items must be lodged for return before sending them back.

When does my store credit expire?

Store credits don't have an expiration date and can be used at any time. Please note, store credits cannot be redeemed for cash or any alternative compensation.

Why is my store credit less than my order total?

All returns require a shipping label, and costs vary depending on the carrier and destination. We want to make the return process as seamless as possible so the label cost will be deducted from your store credit when you lodge your return. For return

What currency is my store credit?

All worldwide store credits are issued in AUD, but the amount will automatically convert to your local currency at checkout.

How much does my return cost?

All returns require a shipping label, with costs varying by courier and destination. Please check your local carrier service for an estimate.

I paid using a 'buy now, pay later' service (like Afterpay or Klarna), why am I still making payment instalments?

For all returns, we provide store credit for the amount paid, minus any shipping fees. You may need to complete instalment payments with these services as we do not offer refunds. The store credit we issue works like a gift card from Outcast and is t