Returns
What is your return policy?
We offer a 30-day return policy from delivery date to return for a store credit (Please note this credit amount will have the return shipping cost deducted from your total). We are unable to provide refunds for change of mind or incorrect sizing. To
I need to return an item.
Have an item to return? For Australia and rest of world, visit our returns portal and lodge your return here. If you are a customer from United States, please lodge here.If you are a customer from the United Kingdom, please lodge here. Please note th
My return label didn't generate.
If you’ve completed your return but the label won’t generate, please reach out to our Customer Support team here.
When will my return be processed?
Once your return has been received at our warehouse, our team will process your request and email the store credit.Once received at the warehouse, return requests are completed within 3–5 business days (be sure to check all spam and junk folders just
How do I access my store credit?
Your store credit will be emailed to you via the same email address you used to purchase and return your Outcast order.Lost your store credit email? Don't worry, we can resend this to you. Reach out to our Customer Support team here, so we can help!
There is an issue with the item/s in my order
If you have received an incorrect size, color, or style to what you ordered, please contact our customer care team here with photos of the item/s and they will assist you further to resolve the issue.
Can I return a sale or markdown item?
All items marked down from its original price is considered Final Sale and is not eligible for return.
Can I make an exchange?
We don't offer exchanges, but you can submit a return request and use your store credit to pick another product, size, or colour that suits you best. Some Outcast styles can be extremely popular so to avoid missing out, we recommend shipping your ord
Can I return items from multiple orders in the same parcel?
Please notify our Customer Support team here, with the order numbers and items you’re returning together to ensure all returns are properly processed. Remember, all items must be lodged for return before sending them back.
When does my store credit expire?
Store credits don't have an expiration date and can be used at any time. Please note, store credits cannot be redeemed for cash or any alternative compensation.
Why is my store credit less than my order total?
All returns require a shipping label, and costs vary depending on the carrier and destination. We want to make the return process as seamless as possible so the label cost will be deducted from your store credit when you lodge your return. For return
What currency is my store credit?
All worldwide store credits are issued in AUD, but the amount will automatically convert to your local currency at checkout.
How much does my return cost?
All returns require a shipping label, with costs varying by courier and destination. Please check your local carrier service for an estimate.
I paid using a 'buy now, pay later' service (like Afterpay or Klarna), why am I still making payment instalments?
For all returns, we provide store credit for the amount paid, minus any shipping fees. You may need to complete instalment payments with these services as we do not offer refunds. The store credit we issue works like a gift card from Outcast and is t
I think my item has a fault
We’re sorry to hear your item isn’t perfect - we know how disappointing this can be. Please email our customer care team here with details and photos of the fault so we can assist you. If the item is deemed faulty, we’ll arrange a refund or store cre