Instant Exchange
What is Instant Exchange?
Instant Exchange lets you exchange an eligible item for a different size in the same style. Your replacement is sent before we receive your original item back.
Who can use Instant Exchange?
Instant Exchange is available to Australian customers only and applies to full-price items paid for by card, Shop Pay or PayPal.
Can I exchange for a different size, style or colour?
You can exchange for a different size in the same style. Exchanges for a different style or colour aren’t available.
How long do I have to return my original item?
You have 7 days from when your exchange is confirmed to ship your original item back using the provided return label. A $12 AUD return label fee applies.
What happens if I don’t return my original item?
If your item isn’t shipped within 7 days, Refundid will charge your original payment method for the full purchase price. Returns that are late, worn, damaged or incorrect may also be rejected and charged.
Can I use Instant Exchange more than once?
Yes. There’s no limit to how many times you can use Instant Exchange, provided each exchange meets the eligibility requirements.
What if my size isn't in stock?
If your preferred size isn’t in stock, you won’t be able to select it for an Instant Exchange. You can still return your original item using our standard returns process.
Do I have to pay for shipping?
A $12 AUD return label fee applies to each Instant Exchange.
Do free shipping thresholds apply to exchanges?
Yes. Free shipping thresholds still apply to exchanges. If your order qualifies for free shipping, your replacement will ship free. Otherwise, standard shipping rates apply.
What if my returned item doesn't meet the return conditions?
Your return may be rejected, and you may be charged the full purchase price of the item.