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outcast-clothing.com

If your tracking shows the parcel as delivered but you’re unable to locate it, please first check all possible safe places around your property, with neighbours, or at any front reception/mailroom areas.If you're still unable to locate the parcel aft

My parcel is showing as delivered but it hasn't been delivered

Shipping & Deliveries

How long does it take my order to dispatch?

How do I track my order?

My parcel has been returned back to you, what should I do?

I think my parcel has been lost in transit, what should I do?

I've entered my shipping address in wrong, what should I do?

Where do you ship from?

Will my parcel be left or go to the post office?

What shipping couriers do you use?

Size Guide

What is your return policy?

Help me submit my return!

My return label didn't generate.

When will my return be processed?

How do I access my store credit?

What do I do if I received a faulty or damaged item?

Can I return a sale or markdown item?

Can I make an exchange?

Can I return items from multiple orders in the same parcel?

When does my store credit expire?

Why is my store credit less than my order total?

What currency is my store credit?

How much does my return cost?

I paid using a 'buy now, pay later' service (like Afterpay or Klarna), why am I still making payment instalments?

Returns

What payment options do you offer?

My payment won't process.

Can I use multiple types of payments on my order?

Duties, taxes and tariffs, what ones do I have to pay?

Can I cancel my order?

I entered my email address incorrectly, how can I update this?

Can I edit my order?

Orders & Payments

How many loyalty points do I have?

Where can I see my points?

How do I redeem my points?

What suite am I in?

Do I keep my loyalty points if I return an item?

How do I gain/lose points?

Can I earn points on purchases made before joining the loyalty program?

Do my rewards points expire?

How long does it take for my points to appear in my account after a purchase?

When will I receive my Birthday discount?

How do I join the loyalty program?

What is the loyalty program?

Where is my 10% welcome discount for signing up to the loyalty program?

Can I transfer my points between AUS and US sites?

Can I earn points on orders purchased with a gift card?

What can I earn by signing up to the loyalty program?

Heartbreak Hotel Loyalty

Do you restock products?

How do I sign up for restock notifications?

Where are your products made?

Are your styles tall or short girl friendly?

Can you style me?

How do I care for my Outcast items?

Do you offer Gift Cards?

Can I shop in-store?

Products

Technical & Account

Can I create a wishlist?

Do you offer wholesale?

How do I apply for a role at Outcast?

How do I spot a scam email not from Outcast?

Is there an Outcast number I can call?

Other

My parcel is showing as delivered but it hasn't been deliveredUpdated 7 days ago