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<p><span style="text-decoration:none;" id="isPasted">You gain points through any of the bonus actions found on our loyalty account page and also through your purchases once in the Deluxe suite. You will only lose points if your purchase is returned, or you don&#x2019;t use your points in the 12 month period in which they refresh.</span></p>

You gain points through any of the bonus actions found on our loyalty account page and also through your purchases once in the Deluxe suite. You will only lose points if your purchase is returned, or you don’t use your points in the 12 month period i

How do I gain/lose points?

Heartbreak Hotel Loyalty

How long does it take my order to dispatch?

How do I track my order?

My parcel has been returned back to you, what should I do?

I think my parcel has been lost in transit, what should I do?

I've entered my shipping address in wrong, what should I do?

Where do you ship from?

Will my parcel be left or go to the post office?

My parcel is showing as delivered but it hasn't been delivered

What shipping couriers do you use?

Shipping & Deliveries

Size Guide

What is your return policy?

Help me submit my return!

My return label didn't generate.

When will my return be processed?

How do I access my store credit?

What do I do if I received a faulty or damaged item?

Can I return a sale or markdown item?

Can I make an exchange?

Can I return items from multiple orders in the same parcel?

When does my store credit expire?

Why is my store credit less than my order total?

What currency is my store credit?

How much does my return cost?

I paid using a 'buy now, pay later' service (like Afterpay or Klarna), why am I still making payment instalments?

Returns

What payment options do you offer?

My payment won't process.

Can I use multiple types of payments on my order?

Duties, taxes and tariffs, what ones do I have to pay?

Can I cancel my order?

I entered my email address incorrectly, how can I update this?

Can I edit my order?

Orders & Payments

How many loyalty points do I have?

Where can I see my points?

How do I redeem my points?

What suite am I in?

Do I keep my loyalty points if I return an item?

Can I earn points on purchases made before joining the loyalty program?

Do my rewards points expire?

How long does it take for my points to appear in my account after a purchase?

When will I receive my Birthday discount?

How do I join the loyalty program?

What is the loyalty program?

Where is my 10% welcome discount for signing up to the loyalty program?

Can I transfer my points between AUS and US sites?

Can I earn points on orders purchased with a gift card?

What can I earn by signing up to the loyalty program?

Do you restock products?

How do I sign up for restock notifications?

Where are your products made?

Are your styles tall or short girl friendly?

Can you style me?

How do I care for my Outcast items?

Do you offer Gift Cards?

Can I shop in-store?

Products

Technical & Account

Can I create a wishlist?

Do you offer wholesale?

How do I apply for a role at Outcast?

How do I spot a scam email not from Outcast?

Is there an Outcast number I can call?

Other

How do I gain/lose points?Updated a month ago