Heartbreak Hotel Loyalty
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What is Heartbreak Hotel?
Heartbreak Hotel is our exclusive loyalty program that unlocks an elevated and rewarding shopping experience for Outcast customers. Enjoy early access to sales, new collections, exclusive events and rewards, all of which will increase as you move thr
How do I join Heartbreak Hotel?
If you are a new or existing Outcast customer, you are always welcome to check into the Heartbreak Hotel program by opting in when you create an account with us. Create your account or opt-in here.
How do I earn loyalty points?
Once you join the Rewards Program, you'll earn points for every eligible dollar you spend. The number of points you earn per $1 depends on your Suite tier. Points are added to your account once your order has been fulfilled, and any returned items wi
How do I redeem my points?
Once you've earned 300 points and reached the Deluxe Suite, you can redeem your points as a discount on future purchases. Continue shopping and complete eligible actions to earn more points an
Do my points expire?
Yes. If you have not redeemed your points or made a purchase within 12 months, your points will expire and your loyalty tier may be reset.
Why have my points disappeared?
If you have returned or cancelled items from your order, the associated loyalty points will be removed from your account. Points are only awarded on completed purchases.
Where is my birthday discount?
To be eligible for your birthday discount, your date of birth must be entered correctly and your account must be active for at least 30 days.If eligible, your birthday offer will be sent via email at the beginning of your birthday month and will rema
How do I check my Suite status?
Your Suite status can be checked at any time, anywhere by logging into your Heartbreak Hotel by Outcast account and reviewing it via your Loyalty dashboard.
Where is my 10% welcome discount for signing up to the loyalty program?
Joining the loyalty program doesn't include a 10% welcome discount. The 10% discount is offered when you sign up to our email list and can be used on your first purchase. When you join the loyalty program, you'll receive 40 points to help you get sta
How many loyalty points do I have?
You can view your current points balance by signing in to your loyalty account. Once logged in, your available points and Rewards status will be displayed on your account page.
Do I keep my loyalty points if I return an item?
No. If you return an item, the loyalty points earned from that purchase will be deducted from your account to reflect your updated purchase total.
Can I earn points on purchases made before joining the loyalty program?
No. You'll need to join the loyalty program before making a purchase to earn loyalty points, and points can't be applied to past purchases. We recommend creating your account before placing your next order so you can start earning rewards straight aw
Can I earn points on orders purchased with a gift card?
Orders paid with a gift card will not earn points. However, if only part of your order is paid using a gift card, you’ll earn points on the portion paid with another payment method.
What can I earn by signing up to the loyalty program?
As soon as you hit the Deluxe Suite you will start earning points for every dollar you spend. The higher the suite you’re in, the higher amount of points you receive per $1 spent, you can receive a $10, $20 or $50 voucher on future purchases pending