Payments & Promotions
What payment methods do you accept?
We offer a variety of secure payment options to make checkout easy. We currently accept:
My payment won't process.
Please double-check that your payment and billing details are correct, and try using a different payment method or browser if the issue persists. If you're still unable to place your order, please contact our Customer Care team and we'll be happy to
Can I use multiple types of payments on my order?
You can combine store credit with another payment method if your order total exceeds your available store credit. At this stage, multiple payment methods (such as two credit cards) can't be used on the same order.
Duties, taxes and tariffs, what do I have to pay?
Duties and taxes are set by your local government and may be included in your order total at checkout or payable upon delivery, depending on your destination. If additional charges apply, they're the customer's responsibility. If these charges are re
How do I use my store credit?
Enter your store credit code at checkout. Store credit is valid for 12 months from issue; your expiry date is in your email, and we’ll send a reminder. Expired credit can’t be reactivated.
When do Gift Cards expire?
Outcast e-gift cards are valid for 3 years from the date of purchase. Your expiry date is shown in your gift card email. Please note that gift cards cannot be redeemed for cash or any alternative compensation.
Do you offer student discount?
Yes, eligible students can receive 10% off through Student Beans. Simply create a free Student Beans account, verify your student status, and enter your unique code at checkout.
Can I use more than one discount code?
Only one discount code can be applied per order unless otherwise stated in the promotion terms.
Can I use a discount code with a gift card?
Yes, gift cards can be used alongside a valid discount code at checkout.
Why isn't my discount code working?
Discount codes may not apply to sale items, gift cards, or other excluded products. Please check the promotion terms and ensure your code has not expired. If you're still having trouble, contact our Customer Care team for assistance.
Can I apply a discount code after placing my order?
Once your order is placed, codes can’t be added or applied retroactively.
Are promo codes eligible on sale items?
No. Sale items are already reduced, so promo codes won’t apply. You can still use store credit at checkout if you have it.
Do you offer a 10% off discount code?
Yes. First-time customers get 10% off when you sign up to our mailing list. The code is sent straight to your inbox - ready when you are.