Orders & Payments
Where can I find my order number?
Once your order has been placed, you will receive a confirmation email with your order details. Your order number will begin with a hash (#) followed by numbers.
What payment options do you offer?
We offer the following payment methods:
My payment won't process.
We'd be happy to help. Please double check all details are entered correctly. If you are still unable to place your order, please reach out to our Customer Support team here, for further assistance.
Can I use multiple types of payments on my order?
If you have a store credit and your order total exceeds that amount, you can pay the remaining balance using your preferred payment method.
Duties, taxes and tariffs, what do I have to pay?
Duties and taxes are set by your local government and may apply at checkout or upon delivery depending on your location. These fees are your responsibility and are non-negotiable; if unpaid, your order will be returned and store credit issued minus a
Can I cancel my order?
Our warehouse team are fast-paced so once an order is confirmed placed, our team are unable to cancel it. Please ensure all details are entered correctly before placing your order.
I entered my email address incorrectly, how can I update this?
Please reach out to our Customer Support team here, so we can update your email address. Make sure to include your name, order details and the correct email address so we can update your contact details.
Can I edit my order?
Our warehouse team are fast-paced so once an order is confirmed placed, we are unable to edit any details. Please ensure all details including shipping details and sizing of your items are entered correctly before placing your order.
Can I shop in my local currency?
Yes, you can! To shop in your local currency, select your preferred currency using the selector at the top (for desktop) or bottom (for mobile) on our website.
How do I use my store credit?
To use your store credit, simply copy the code and enter it at checkout. Once applied, proceed with your payment details as usual. Your store credit has no expiration date!
When does my Store Credit expire?
All store credits issued have no expiration date and can be used at any time. Please note, store credits cannot be redeemed for cash or any alternative compensation.
When do Gift Cards expire?
All e-gift cards purchased through our website have no expiration date and can be used whenever you wish. Please note, gift cards cannot be redeemed for cash or any alternative compensation.