EU Right of WithdrawalUpdated 4 months ago

If your order is being delivered within the European Union, you have the right to cancel your purchase within 14 calendar days of receiving your order, without needing to provide a reason. This is known as your statutory right of withdrawal.

To exercise this right, you must submit your withdrawal request via our dedicated EU withdrawal form within 14 calendar days of delivery. Once received, we will confirm your request and provide full return instructions.

Once your withdrawal request has been submitted and your return is in transit, your refund for the item value will be processed to your original payment method, less the cost of the pre-paid return shipping label where applicable. We recommend providing proof of postage where possible.
Customers are responsible for the direct cost of returning the item(s) unless otherwise stated, and this cost will be clearly displayed at the time of return and deducted from your refund.

If your request is made outside of the 14-day statutory cancellation period, it will not be eligible for a refund. However, store credit may be offered within our standard returns policy timeframe here.

To submit your withdrawal request, please use the portal below:
https://portal.refundid.com/stores/outcast-au/eu-withdrawal-request